Feedback and Complaints

The Department of Water and Environmental Regulation welcomes feedback on its service delivery and on the performance of our officers. 
If you wish to make a suggestion about how we could improve what we do, or if you are not satisfied with any aspect of the department's functions, please contact us by:

Phone: 08 6364 7000
Fax: 08 6364 7001
Email: Complaints@dwer.wa.gov.au
Post: Department of Water and Environmental Regulation
Locked Bag 33, Cloisters Square, PERTH WA 6850
In person: The Atrium, Level 4, 168 St Georges Terrace, Perth WA

 

All issues raised are kept confidential and will only be shared with people who need to be involved in the matter.

 

Taking a complaint further

If you are not happy with the way in which the department has dealt with your initial query or complaint then you have the option to refer your matter to the Ombudsman Western Australia.

Ombudsman Western Australia

Phone: (08) 9220 7555 or 1800 117 000 for callers outside the metropolitan area.
Email: mail@ombudsman.wa.gov.au
Post: Ombudsman Western Australia
PO Box Z5386, St Georges Terrace, PERTH WA 6831
In person: Level 12, 44 St Georges Terrace, Perth, Western Australia

 

For further information visit Ombudsman Western Australia.